Category: MIL-OSI

Source: Radio New Zealand

The New Zealand International Convention Centre opened its doors for the first time.

It’s been almost 13 years since the government announced the deal for SkyCity to build the Centre in Auckland in exchange for an extension of its gambling licence and permission for an additional 230 slot machines.

Construction has been mired in delays, partly caused by the 2019 roof fire that took more than 10 days to extinguish.

The finished building can fit more than 4000 people, and has been projected to contribute about $90 million a year over the next three years.

At the opening, Prime Minister Christopher Luxon told reporters it was an exciting day, and the convention centre showed the government is building a “world class New Zealand”.

He said the centre was likely to bring in more than the forecast $90m.

Convention centre general manager Prue Daly said they were booked for than 120 events this year and further bookings extended through the years ahead.

Daly said sustainability would be embedded into the operations of the new centre.

The massive 2019 blaze, which broke out on the centre’s roof, was later found to be accidental.

A report from FENZ said it happened when the top layers of a waterproof membrane were being laid on the roof.

– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/aucklands-international-convention-centre-finally-opens/

Source: Radio New Zealand

A major power cut at a boutique hotel has thrown families and businesses into darkness on Wellington’s Cuba Street.

Residents of The Wellington Apartments are entering their third day without full power, after a failure at neighbouring Naumi Hotel.

The section of Cuba Street, which houses the hotel, apartments, as well as several shops and a restaurant, lost power on Sunday night.

What caused the failure at the Naumi Hotel – a boutique chain with head offices in Singapore – is yet to be identified, but the outage is expected to last until at least Thursday.

The hotel apologised to those caught up in the power cut and said it was working to get things back-up-and-running and was regularly communicating to those affected.

Naumi Hotel group director of marketing Lynn Poh told RNZ on Tuesday afternoon a generator had been installed to restore hot water and maintain emergency lighting and fire safety to the hotel and The Wellington Apartments, which RNZ understood contained a mix of residents and hotel guests across more than 100 units.

“There are no health and safety risks to residents in The Wellington Apartments,” she said.

But a resident – who RNZ agreed not to name – said communication about the power cut had been woeful, with families left literally and figuratively in the dark.

They said the lack of lighting in the hallways and stairwells also presented a health and safety risk, with emergency lighting only on the ground floor, and in the stairwells up to level three of the eight-level complex.

“The rest of the time, you are in darkness. If there’s another emergency on top of what we’re already experiencing – it would be a disaster waiting to happen.”

The resident said the first sign of trouble came with an outage at 8.30am on Sunday.

“[The power] did come back on at 1pm… and then at 8pm that night it went off again. It was restored maybe two hours later, briefly, for a second and then we all heard a big bang.”

They said communication had been piecemeal, with owner-occupiers informing tenants about what was going on during spontaneous gatherings in the lobby near a working power socket.

As of Tuesday – 36 hours without power – they said there had been no written communication dropped at residents’ doors or posted to the complex’s communal notice board.

They had arranged to stay at a friend’s place for the rest of the week, but said many people had no idea when power would be restored and they were concerned about elderly residents and those less able-bodied.

“The major thing is just the lack of communication, the lack of information that will help us make good decisions.

“Some of our vulnerable residents should have just been moved somewhere else. Because you can’t stay in there all day, you do need to come out, to charge up, to eat, to have a hot shower.

“They don’t understand that people’s lives are being impacted and that they have a responsibility to give us some kind of messaging or information.”

Poh said the hotel was in daily communication with apartment owners and would remind them to pass updates onto tenants.

She believed communication such as letter drops or updates on the noticeboard was being arranged, and the team was working hard to keep hotel guests comfortable.

Poh said investigations into the cause of the failure were ongoing, but in the meantime a new circuit breaker had been ordered and shipped to New Zealand.

“We are expecting power to be up by this Friday, and we’re trying to expedite for this Thursday.”

She said additional generators to restore power more widely was not an option due to the fire risk.

Kāinga Ora tenants are among those living in the apartments.

The social housing agency’s Greater Wellington regional director Sarah Willson said it was only made aware of the situation on Tuesday afternoon.

“Since we found out about the issue, we have contacted our seven tenants to see if the power outage has affected them, and what support we can offer as their landlord,” she said.

“We will continue to check in with them regularly until the power is restored.”

By Tuesday afternoon, power had been restored to businesses on the street level, who had scrambled to keep stock cold and money coming in since the outage on Sunday night.

One store told RNZ they suspected the cost to be in the tens of thousands, accounting for lost stock and the inability to process cashless transactions, as well as reputational damage.

Anne, who was in the last two weeks of running textile bookstore Minerva said the loss of power during the closing down sale was hugely disruptive.

“Someone has kindly leant me a mobile EFTPOS… but people have to look at the shelves with their cellphone torches on.”

She said information had not been forthcoming and she had to continually seek updates.

“It’s been very hard to get information at all, there’s been nothing sent out. You just come to work day after day and there’s just no power.”

Restaurateur Steve Logan – co-owner of Liberty and Logan Brown – said power was back on at Liberty around 2pm on Tuesday and staff were scrambling to open for dinner that night.

He said it had been stressful, but with cold storage available at Logan Brown, the main cost was the “to-ing and fro-ing” of produce rather than lost stock – unlike the superette.

“I feel really sorry for our neighbours in the dairy.”

Poh said Naumi Hotel was looking into compensation, and that it was “very sorry” for the outage.

“But we are doing whatever we can as a group to minimise the inconvenience and make sure that we get power up as soon as we can. We are doing our best.”

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/cause-of-days-long-cuba-street-power-cut-unclear/

Source: Radio New Zealand

The war memorial bells at Pukeahu in Wellington may have to be played by an Australian on Anzac Day after the local player’s job was cut.

It would be cheaper to hire a contractor, said bureaucrats.

The carillon’s 75 tonnes of bells 50 metres up in the air have not played for years while earthquake strengthening of the belltower has been going on.

A permanent carillonist has been employed for most of the last century, in some periods playing several times a week.

But the Ministry for Culture and Heritage (MCH)’s cost-cutting restructure has put paid to that.

“The ministry’s change process resulted in the disestablishment of the National Carillonist role,” the ministry told RNZ on Tuesday.

“MCH is working with the Carillon Society of Australia to ensure that a trained carillonist will be available to play the Carillon on Anzac Day 2026.”

It was also planning for a regular recitals programme possibly by using Australian contractors.

“MCH is exploring a range of options, including contracting carillonists when required. This option will cost MCH less than retaining a fulltime carillonist position.

“The Carillon will continue to play a significant role in commemorative events, including Anzac Day.”

Online comment last August, when word the job might go was reported, included Margaret saying, “Among the really stupid decisions we’ve seen with the public sector job cuts, this one stands out.”

The permanent carillonist, Timothy Hurd, had played since the 1980s but the bells have been silent for much of the time since 2012 when seismic checks began and the tower was shut for extended times.

It was aimed to reopen it in the week prior to Anzac Day 2026 and have the bells fully operational by then.

Hurd used to play the bells several times a week, most recently in 2018 when the tower reopened on the grounds it had been properly strengthened, when it later turned out it had not and it had to close again.

“Timothy Hurd QSM has since retired. MCH acknowledges his long-term contribution to the Carillon and to national commemorations.”

He was key not just to playing the instrument but to the years of work restoring it, having highly technical input over the last few months.

Another online poster last August said, “Firing Hurd once the carillon is earthquake strengthened (once more) is unconscionable.”

Earthquake strengthening work, costing $10 million, was progressing well, the ministry said.

The ministry restructure also took out the jobs of two historians who mostly taught schoolchildren at Pukeahu’s education centre.

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/national-war-memorial-bell-playing-job-axed-likely-to-be-outsourced-to-australia/

Source: Radio New Zealand

The country would be better off burning the coal it has in reserve than building a billion-dollar liquefied natural gas terminal, a renewable energy advocate says.

The government said this week it would proceed with plans to build a liquefied natural gas (LNG) import facility in Taranaki, with the estimated $1 billion capital cost spread across all electricity users through a levy.

Energy Minister Simon Watts said that it would result in overall savings to households, because it would help to lower electricity premiums during dry years.

A rapidly declining domestic gas supply – with availability half of what was expected three years ago – had left the electricity sector exposed during such years, when hydro lakes ran low, Watts said.

Several reports, including one commissioned by the government, have found that LNG would be a feasible but costly option, and should only be used as a last resort.

Rewiring Aotearoa chief executive Mike Casey said there was no disagreement that New Zealand had a dry-year energy security issue that needed to be fixed urgently.

In the long term, large-scale renewables along with small-scale household and business solar would solve the problem, he said.

“The issue is how do we solve it in the next few years, because we can’t see what happened [in 2024] when prices spiked and businesses started shutting down.”

LNG was the wrong solution, because it had an expensive upfront capital cost and locked the country into yet another imported fossil fuel option, he said.

Instead, the country should be eyeing diesel and “our giant mountain of coal” at Huntly Power Station, Casey said.

“What’s the cheapest capital option to keep the lights on in New Zealand, keep power prices lower and to increase our energy security?

“To me, that is probably a combination of the coal seam that we already have available, the coal that we already have in the country, combined with potentially diesel peakers, which is running those peaker power plants using diesel.”

Casey acknowledged the “mild” irony of a renewables advocate pushing for coal and diesel.

“But we’re in a situation, through an energy system that hasn’t been serving New Zealanders for so long … where unfortunately we do need some fossil fuels,” he said.

“The way we get out of it is not investing in more fossil fuels, it’s using the fossil fuels that we currently use, and figuring out how to reduce that consumption as fast as we can.”

Late last year, the Commerce Commission granted permission to the four gentailers – Genesis, Meridian, Mercury and Contact – to stockpile coal at Huntly Power Station.

The government considered, and rejected, diesel peakers as an option but did not provide detailed reasons for doing so in its announcement on Tuesday.

Additional details would be available when the relevant Cabinet paper was published, a factsheet accompanying the announcement said.

Diesel was more expensive per megawatt-hour, but had “much, much cheaper” upfront capital costs, Casey said.

“I think the diesel peakers solve the dry-year problem. Marsden Point is set up – it’s already got all the cables going away from it, that’s where all the diesel comes into New Zealand.”

The peakers could then be sold when long-term energy security had been locked in through the pipeline of renewables, he said.

A Boston Consulting Group report commissioned by the gentailers last year said diesel was “easily accessed and [could be] used immediately in current facilities for generation”.

It found that LNG would be cheaper – but only if the capital cost was spread across the entire electricity system through a levy, similar to the one now proposed by the government.

“Importing LNG is then not economically justified when LNG fixed costs are recovered via fuel, knowing diesel would be cheaper and entails lower capital and infrastructure risk.”

The cost-comparison to diesel, and the projected savings to households, were not at all guaranteed, Casey said.

“The price of LNG is very volatile. We saw the prices spike massively when Russia invaded the Ukraine.”

Casey believed the government was also overstating the dry-year benefit.

“I think dry-year is also solved very conveniently with an LNG terminal, but this is really about prolonging industry use of gas, prolonging household use of gas.”

Diesel peakers would not solve that problem, and the government needed to pay attention to how to transition large industrial users off gas as fast as possible,

Analysis from the Energy Efficiency and Conservation Authority (EECA) showed about two-thirds of current industrial gas use could be electrified.

“A third of it could be electrified with no subsidy, and for the billion dollars that they’re suggesting that they put on the LNG gas terminal, that could be put towards the electification of a lot of our industry, which would free up an awful lot of our domestic supply.”

The government had “lambasted” the now-scrapped Government Investment in Decarbonising Indiusrty (GIDI) fund as corporate welfare when it was in opposition, he said.

“I can agree with that argument but on the other side of that, we’re now basically forcing New Zealand’s electricity consumers to subsidise another solution that also costs a billion dollars – and this time it’s to keep gas going for longer.”

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/better-to-burn-huntlys-giant-mountain-of-coal-than-import-renewable-energy-advocate-says/

Source: Radio New Zealand

Auckland mayor Wayne Brown is backing the Auckland War Memorial Museum’s request for the government to help top up its cash flow.

Most of the museum has been open to the public since October, after asbestos was found in the almost 100-year-old building, forcing a five month shut-down. But the Te Marae Ātea Māori Court and Pacific galleries are still closed off due to asbestos risk.

Auckland Museum chief executive David Reeves said the cost of removing the asbestos, estimated to be more than $10 million, and the impact of the months-long closure on revenue had put the museum in a precarious financial position.

The museum had already disbanded 31 roles, 14 of which were already vacant.

“We’ve already, unfortunately, had to go through a restructure last year of needing to reduce our staffing by 10 percent,” Reeves told RNZ.

“That’s never an easy exercise to go through, but it was very necessary to try to balance the books for this immediate year. We really don’t want to cut any further services, and we’re being very, very careful about cost control.”

The museum was in the middle of a three-year funding agreement with Auckland Council, receiving roughly $35m of Auckland ratepayers’ money each year.

But in its draft annual plan released this year, the museum projected that public funding, either from the council, the government, or public donations, would need to increase to over $40m a year in the coming years: $46.01m in FY 2027-2028 and $47.80m in FY 2028-2029.

Reeves said the increase was necessary to maintain the building, which they had been in since 1929.

“At the moment, the council is our primary public funder. It is up for conversation, I think, whether it might be time for the central government to chip in.

“We want to do our very best to keep it in good condition and keep the experiences refreshed. We don’t want 30 to 40-year-old exhibitions, which, some of them in some parts of the building, are getting really tired. That’s not really Auckland putting its best foot forward.”

He said the heritage building had unique challenges, making it expensive to look after.

“If we were in a more modern building, our building costs would possibly be lower, and we would still run a very effective museum. I’m not suggesting for a minute that we move to a different building, because this beautiful building is very much part of us.

“But the sums that we’re doing at the moment are to properly identify those costs and be transparent with the public, the council, and the government about what it takes to keep this magnificent facility going.”

He said the museum was committed to not charge Aucklanders an entry fee, but increasing how much other visitors paid or the price to see special exhibitions was on the table.

“Charging Aucklanders is something I’m personally very opposed to and the board are supportive of that. Aucklanders have already paid through their rates and that’s part of the deal.

“We’ve done modelling on what would happen if we did have a door charge for Aucklanders. Our total revenue would actually go down because it would become a real disincentive to visit.”

Auckland Museum asset manager Eddy Howell said having the financial support it needed would ensure the museum could be enjoyed by future generations.

“They need to see what we saw and what our predecessors saw. A lot of people whakapapa to this place. Their family was in the war, their names are up on the walls. It’s a piece of history that needs to continue.

“It’s also one of the largest limestone buildings in the country. It has a lot of unique features. The masons who worked on the building back in the day did it all by hand. It does need to be repaired and brought back to the state that it was in 1929.”

Associate project manager of public programmes Hannah Temara said the museum still has a lot of value.

“We as a museum protect and hold so much taonga and knowledge.

“It’s a special place to educate the newer generation and for the older generation to reminisce.”

Brown told RNZ the museum should charge a “modest” entry fee, he suggested possibly $5, to New Zealanders who lived outside of Auckland.

He also agreed the government should support the museum instead of Auckland Council forking out more money.

But Arts and Culture Minister Paul Goldsmith told RNZ it had no plans to help.

Auckland Council external partnerships manager Alastair Cameron said future funding for the museum would be considered by councillors in its 2027 planning.

“Council fully intends to engage with the museum to better understand the financial pressures it’s facing and to work collaboratively toward a good outcome for both the museum and the city, before any funding decisions are required.”

Deputy mayor Desley Simpson said she was aware of the museum’s financial challenges.

“As a courtesy and in the spirit of close collaboration, the museum gave us a heads-up about the challenges they are facing before the draft annual plan was released.

“As the arts and culture lead councillor, I have met informally with the board to discuss their challenges, and we will continue to have ongoing discussions.”

Public submissions on the museum’s annual plan close on Thursday and a hearing on the feedback received was expected to take place at the museum this month.

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/mayor-backs-auckland-museums-request-for-government-funding-but-it-has-no-plans-to-help/

Source: Radio New Zealand

The Ministry of Social Development is planning to cut the number of security guards at Work and Income offices throughout the country.

Twenty jobs are set to go at 20 offices in regional towns next month – reducing the number of guards at these sites from three to two.

Security guards and unions are blaming cost-cutting and are alarmed at the safety risks the lay-offs pose, following the murders of two Ashburton Work and Income employees in 2014.

The Ministry of Social Development, which employs Allied Security as a contractor, told RNZ the changes aren’t driven by cost-cutting and follow safety upgrades and changes to office lay-out, including bringing outside guards inside.

E tū union said the offices affected are in Alexandra, Balclutha, Cambridge, Dannevirke, Feilding, Foxton, Gore, Greymouth, Marton, Matamata, Ngāruawāhia, Ōtaki, Queenstown, Stratford, Taihape, Te Kūiti, Wainuiomata, Waitara, Waiuku and Westport.

‘The risk is real at any office’ – security guard

Security guard Henare Eynon, who works in Marton, told RNZ he was worried for the safety of Work and Income staff, his colleagues and the public.

“Going from three guards to two guards is a significant change, it’s not just one person less, it’s a 50 percent increase for the remaining two, and the loss of a spare pair of eyes.”

In 2014, Russell John Tully walked into the Ashburton Work and Income offices armed with a shotgun and killed two staff members, Peggy Noble and Leigh Cleveland. Tully was sentenced to life in prison for murder.

Eynon said that could happen again.

“The risk is real at any office – it depends on the person that’s coming in, and what condition the person is in – there are a lot of mental health clients out there that will go off their rockers at times.”

He said while many clients are respectful, he’s dealt with dangerous situations over the past several years as a guard in the lower North Island – including a client threatening to drive into a Work and Income office, and another attempting to come inside with a knife.

One man threatened violence when he was asked to sign in at the front desk, Eynon said, but he talked him out of it.

“He says I’m coming over there to punch you in the f***ing head, and I said come on then, you’re welcome to try, but you’re going to end up in jail if you do that, and I said it calmly.”

Eynon said he’s not taking aim at his employer Allied Security or the Ministry of Social Development staff – but believes the government is behind a decision to cut costs.

Another security guard from the lower North Island, who RNZ has agreed not to name, said even small offices could deal with “nasty” experiences on a monthly basis.

“The vulnerability of the staff is a big concern to me, because once trouble happens, especially in small sites, it’s hard to get away from.”

He disagreed with a recent change to bring guards standing outside inside the offices.

“We have no ability to check people’s intoxication, mental health, level of aggression before they enter the building, and once they’re in, they’re in, and it’s far more difficult to get somebody out of an office, rather than just stop them at the door.”

E tū national secretary Rachel Mackintosh said the government and Allied Security should immediately stop the changes.

She said the Ashburton shooting drove MSD to employ extra security guards, and ensure three were stationed at each office.

“It’s as if everyone involved has forgotten about the tragic events that occurred in Ashburton, or they are willing to risk it happening again to save a few bucks?

“What we don’t know is any rationale for reducing the number of guards – we haven’t seen that – we don’t know whether the employer Allied Security has been provided that information from MSD, but certainly we haven’t seen it.”

Public Service Association national secretary Fleur Fitzsimmons said she had requested a full risk assessment from MSD over the changes, but that consultation with MSD workers at offices had so far not happened.

“There is widespread anxiety amongst staff over these changes.

“People come to these MSD offices in times in their lives which are distressing, and too often they take their frustrations out on staff. The security guards are an absolutely critical safety initiative for staff and members of the public,” Fitzsimmons said.

‘Confident’ we’ve responded to Ashburton – MSD

The killings in Ashburton prompted MSD to launch an internal review, and employ an extra 100 security guards at Work and Income centres.

Worksafe brought charges against MSD and in 2016, Judge Jan Doogue found the ministry had failed to ensure there was no physically unrestricted access to the staff working area.

Ministry of Social Development deputy chief executive for organisational and risk assurance, Melissa Gill, told RNZ MSD had invested $80 million over the last 10 years in a major upgrade to all its sites, including implementing lockdown zones and upgrading security equipment.

She said MSD took the safety of all staff and clients at offices seriously.

“I’m confident that we have responded to the events in Ashburton, we’ve had a concerted programme of work over the past 10 years, we’ve created safer and more secure spaces in our sites, we ensure our staff are well-trained and supported to respond to incidents should they occur.”

She said reducing guard numbers was not due to cost-cutting, but part of a review of security settings including a decision to move guards standing outside, inside.

Gill said MSD’s data had shown a drop in serious incidents being reported, and there would still be between two and five security guards across all 121 Work and Income offices.

She said the agency had done a risk assessment at every office, had “planned and tested” the specific changes over a number of years, and kept the PSA informed.

Gill said bringing the security guards inside was safer for them, and guards could watch for a client’s behaviour from inside offices.

“The guards receive training from Allied on how to observe people’s action as they are approaching an environment, so they are able to monitor that as the person is approaching the site.”

She said if a serious incident occurred, guards and staff were trained to go into lockdowns, and worked closely with the police.

Gill did not rule out further cuts to guards at other sites.

“It would be fair to say this is an ongoing programme of work but I can’t comment on that at the moment because we are still working through the process with our sites and with the PSA.”

Allied Security general manager of operations Chris McDowall said MSD advised the company of a change of operating model for selected sites within the wider contract.

He said Allied supported the changes following a trial in 2025.

“We expect minimal role losses as part of this process and remain focused on the wellbeing of our staff and all those affected by any change process.”

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/decision-to-reduce-security-guards-at-work-and-income-offices-suggests-ashburton-tragedy-forgotten-union/

Source: Radio New Zealand

NZ Post customers say the company should offer refunds and be more upfront about increased demand and slower timeframes for international mail.

UK border changes mean that British citizens – by birth or descent – are mailing documents to the UK for new passports. From 25 February they will have to use a British passport or a certificate of entitlement to fly there.

It’s prompted a surge in mail, and waits of up to two weeks for express mail items to be put on a plane in Auckland.

Customer Annie Jefferson said NZ Post should be more transparent.

“So what sort of volume are they talking about? Are they talking 1000? 10,000? 100,000? And there’s no communication. I just assumed that [the passport application] was on its way. It’s about communication and understanding why it’s taking or taken so long.

“I think I was told seven to 10 days when I actually went and sent it. You’re paying for what you believe to be an express service. So clearly if it’s not going to be an express service, people need to know that up front.

“If I’d known that it would take this long, then I would have looked at other courier options. You know, even if it had cost a little bit more, it would have given me a bit of peace of mind.”

She had to get a copy of her father’s birth certificate and her parents’ marriage certificate from the UK as part of her application, and they arrived within 10 days.

Jefferson said it was strange having to apply for a UK passport at all, as her last passport expired in about 2001 and the UK had no record of her. She was having to prove her citizenship by descent, when all she wanted to do was travel on a New Zealand passport, she said.

“How would they know [I was British] if I were on a New Zealand passport with an ETA? But I’m not prepared to take the risk of getting there and getting turned away.”

RNZ questioned the British High Commission about that issue.

“If someone is a British citizen, the rule is that they must travel as a British citizen,” said a spokesman.

“Because citizenship status can be complex, anyone who may have British citizenship should check their status in advance and not rely on an ETA. The safest approach is to confirm status early and ensure the correct passport is held before travel.”

Jefferson said people were dealing with the expense of passports and worry about imminent flights.

“If they’re having thousands of people applying from New Zealand, multiply that across the world, you know, how many applications is the British government getting and how long is it going to take to process? I mean, the money is one side of it. In total, to get my application for my British passport, it’s cost $1000 – $400 for my documents – and then you add your passport application and your shipping fees from here, and I’m just under $1000 so far.

“And we’re lucky we’re not going to the 23rd of April, so we’ve still got a bit of time, but yes, I am nervous.”

Another customer who used the express service said his sister had just been diagnosed with cancer in the UK, and the border rule change and postal delay left him feeling in limbo, as he would need a British passport to visit her.

Partial refund

He said he was told by an NZ Post staff member his passport application was one of about 2000.

In an email after he complained, NZ Post apologised for the stress and offered him a partial refund.

“Earlier visibility of the underlying issue would have been ideal,” it wrote. “Unfortunately, the scale and nature of the congestion affecting UK-bound passport freight only became clear once the full volume of items entered the joint network, alongside a significant surge in applications and renewals.”

His application was posted on 29 January and now has an estimated delivery date of 20 February.

He was offered half of his express mail fee back as a refund for the delay, and said other affected customers should be offered it, too.

The man, who asked not to be named, said he was not taking the refund, but noted that if he did it would bring the price more in line with the amount Britain charges for posting the tracked passport package back to New Zealand (£20/$45).

“Money is not going to get my passport to me any sooner,” he wrote to NZ Post. “For the number of passports we are talking about, surely you would increase your capacity to deliver.”

NZ Post was approached for figures on how much demand had risen this year, how many passport applications it had been handling and whether it would offer refunds.

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/uk-citizens-want-refunds-more-clarity-from-nz-post-over-passport-pandemonium/

Source: Radio New Zealand

Great photos, terrific facilities and enthusiastic crowds don’t necessarily mean Sail GP is a certainty for the city in the future

It’s got the action and suspense of a Hollywood blockbuster, it’s got movie star backing, it’s even got its own song, and the “carnage” in Fremantle has set the scene for SailGP racing in Auckland this weekend.

The pressure is on in more ways than one with the bottom-of-the-table Black Foils battling to get their boat, Amokura, repaired in time and to get points on the board after their big crash at the first event of the year in Western Australia last month.

Even the repair job has been a dramatic race against time, involving high tech work at SailGP’s headquarters in Southampton, England before the parts were flown back to Auckland to be put back together, says Sail-World‘s New Zealand writer Richard Gladwell.

He says the thrill of what he calls the Formula 1 of sailing kicked off in Freemantle in a reminder of the heydays of the America’s Cup in the 1980s.

“There was plenty of action, short sharp seas, these boats have never been sailed in conditions like that before,” he tells The Detail.

Interest has been fuelled by close-up videos posted on social media, being able to tap into the live race talk on the boats as well as the “UmpApp” or Umpire App.

It means that spectators can see what the umpires use to call who is wrong in the incident. In the case of the spectacular Freemantle crash it was the Black Foils.

“It was pretty obvious from the Umpire App that the New Zealand guys were in the wrong,” he says.

Kiwis playing catch up

But the Kiwi team’s chances of a win on Waitematā Harbour are as good as any of the top ranked boats.

“They should be in the top five. They’d be pretty disappointed if they weren’t,” Gladwell says.

Whether the Kiwis can claw their way back to the top by the end of 2026 and the 13 events around the world is another question.

“Instead of coming out of Freemantle with five points, they’ve got negative three.

“They’re going to be playing catchup for the other 12 events in the year.”

There are also big expectations of Auckland with ongoing doubts over its future as a host SailGP venue.

The city became the marquee event last year with its grandstand for 10,000 spectators perched on the edge of the water, and thousands more watching the foiling catamarans hitting speeds of up to 100 kilometres an hour.

“That really set the benchmark for all the other events,” says Gladwell. “The photo of the year was basically shot with the Black Foils heading into this wall of people on the grandstand. It’s spectacular stuff.”

So spectacular that SailGP organisers have played clips of the Auckland event to potential bidders around the world, showing this “massive grandstand with these boats hurtling in towards it literally throwing the spray on the spectators’ feed”.

But that’s no guarantee, with cities around the world clamouring to host the event, recognising its growing popularity to fans and financial backers.

“The problem with Auckland is that they find it very difficult to match the prices that are being offered overseas.”

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– Published by EveningReport.nz and AsiaPacificReport.nz, see: MIL OSI in partnership with Radio New Zealand

LiveNews: https://nz.mil-osi.com/2026/02/11/auckland-is-sailgps-marquee-event-but-no-guarantees-for-future/